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Quest Means Business

World Bank Says End Ebola “Fear Factor”; Ivory Coast Aids International Ebola Fight; CDC Addresses US Ebola Outbreak; US Airports to Screen for Fever; Fed Minutes Trigger Rally; European Markets Down; CDC on Travel; Ebola Fears and Travel; Air France Pilot Strike; Markets in “Extreme Fear”; IMF Warns on Bank Health

Aired October 08, 2014 – 16:00   ET



RICHARD QUEST, HOST: What a difference a day makes. The Federal Reserve suggests it’s not in any hurry to raise rates, the man hits the

gavel at the end of trading, and instantly, investors’ spirits are lifted. Today is Wednesday, it’s the 8th of October.

Ebola and the fear of Ebola is spreading further and faster. In the US, the first person to have been diagnosed with the disease has passed


Also, passengers traveling from West Africa to face greater screening when entering the US.

And tonight, the Ivory Coast’s prime minister tells me the key to solving Ebola is getting the right systems in place.

I’m Richard Quest, live at the CNN Center, where I mean business.

Good evening. Tonight, the World Bank says immediate action is needed to tackle the Ebola “fear factor” before it inflicts further major economic

catastrophe on West Africa. The World Bank is now making projections based on the Ebola crisis lasting all the way through to this year and next, and

is calling for immediate international action to halt this epidemic.

It comes on the day that Thomas Eric Duncan, the first patient to be diagnosed with Ebola in the United States, lost his battle with the virus.

The 42-year-old Liberian man passed away a few hours ago, ten days after being diagnosed.

In Spain, Madrid health authorities have now put down Excalibur, that’s the dog that belonged to the Ebola patient Teresa Romero Ramos. The

fears that Excalibur may have been infected outweigh the swell of protests and petitions to save the dog’s life.

So, these are the events and these are the issues and the problems that have happened today. The World Bank president, President Jim Yong

Kim, says medical resources must be allowed to reach those in need. That’s a clear reference to the borders of Guinea, Liberia, and Sierra Leone,

which must be reopened.

And airlines and other companies with businesses in the region must resume commercial activities. In other words, get trade, get people moving


Controversially, the Ivory Coast initially banned flights from the region, has since reversed that decision in an effort to help the flow of

aid and show solidarity with the affected countries. You can see from the map exactly how it would be. Guinea to the west, Sierra Leone one country

over. Liberia into the southwest.

I spoke to the Ivorian Coast prime minister, Daniel Kablan Duncan, and I asked him how he could stop Ebola crossing his borders.


DANIEL KABLAN DUNCAN, PRIME MINISTER OF THE IVORY COAST: You take the steps — the necessary steps. Just at the beginning, it was, I think, in

the beginning of April of this year when we had this information, and we invest a lot in the medical sector to buy some special kits for that, to

take the temperatures at the borders and so on. And well, thank God, we succeeded in preventing —

QUEST: But it’s a matter of time. It’s a matter of time, do you believe, before you get your first case?

DUNCAN: Well, I don’t think that we must necessarily have a case in Cote d’Ivoire. If you go on taking the necessary steps, maybe we can

prevent Cote d’Ivoire from having this case. Because we have some help of US, the CDC in Atlanta went to Cote d’Ivoire, but also the help of France


And we have our people organized on the ground and where to look not only at the borders, but also at the airports, and at the sea also.

QUEST: And this idea, for example, the United States is increasing more measures at the US airports, more information about where passengers

originally have come from. Eventually, the affected countries are going to be isolated. There’ll be no transport in or out. Now, the World Bank has

warned against that.


QUEST: But as a neighbor to these countries, you can understand, Prime Minister, why you want to close the border.

DUNCAN: I don’t think that closing the border will be the final solution, because if you isolate the country, the case will be more and

more numerous. So, we have, I think to have international help for the people on the ground.

And as far as Cote d’Ivoire is concerned, we have opened special channels for the people. And also, we have given possibilities for the US

to use our airports in Abidjan and also in Bouake to send doctors to these three countries.

QUEST: Finally on this area, Prime Minister, the long-term effects — people talk about the worst-case scenario, the best scenario —


QUEST: — but in any scenario, the effects will be felt pan-Africa for some time.

DUNCAN: Well, I don’t think that when the world decides to fight a disease, that’s the case. At the beginning, it was just African countries.

But as you mentioned, there are some people infected here in the United States, but also in Europe. In that case, the fight is a global fight.

So, as far as I’m concerned, I don’t think that maybe by June next year, we don’t speak about Ebola in the western part of Africa.


QUEST: So, that’s a strong view. Let’s go to the CDC, the Centers for Disease Control and Prevention in Atlanta.

TOM FRIEDEN, DIRECTOR, CDC: Diagnoses and safe care of anyone who may have Ebola needs to be top of mind right now for health care providers

throughout the country.

At CDC, we do quite a bit to support health care workers in addressing and assessing patients. We’ve provided detailed information that should be

available to every front line health care workers about how to address a patient who may have Ebola.

Anyone with fever should be asked if they have been in West Africa, specifically Guinea, Sierra Leone, and Liberia, in the past 21 days. And

if so, rapidly isolated, fully assessed, and if appropriate, tested for Ebola.

We provide something called Health Alert Networks, which reach hundreds of thousands of health care workers. We do webinars. We reach

out to professional associations, hospitals, emergency department associations, medical associations, and many others, so that we can ensure

that the available information is up-to-date and useful.

Right now, the bottom line of what we’re talking about today is that we’re stepping up protection for people coming into this country and for

Americans related to travel. We will continuously look at ways that we can increase the safety of Americans, and we do that at many different levels.

We do that in Dallas, where officials there are working intensively to monitor every person who might have had contact with the index patient to

ensure that if they do develop fever, they’re immediately isolated and the chain of transmission can be broken.

We do that in our health care system, with the kind of outreach I’ve described, so that patients will be rapidly diagnosed and, if found to have

Ebola, rapidly and effectively isolated.

We do that at the source, understanding that until this outbreak is over in West Africa, whatever we do can’t get the risk to zero here in the

interconnected world that we live in today. And we do that through entry and travel programs, including the efforts that we undertake in West

Africa, and some that will be described in more detail later in this briefing.

I think before turning it over to Deputy Secretary Alejandro Mayorkas from the Department of Homeland Security, I would like to emphasize the

basic principles we use when looking at interventions.

We continuously evaluate ways to better protect Americans. Protecting Americans is our number-one priority.

Second, we make sure that whatever we do is something that works, that we evaluate, and that we can think of ways to continuously improve.

Third, we recognize that whatever we do, until the outbreak is over in West Africa, we can’t get the risk to zero in this country. That’s why we

continue to surge the CDC response in West Africa and the whole of government US response in West Africa and, in fact, the international

response, where we’re seeing hundreds of health care workers, hundreds of millions of dollars, and intensive effort deployed in the three countries

most-heavily affected.

And finally, as we say in health care, above all, do no harm. We have to ensure that whatever we do doesn’t unintentionally increase the risk

that we will be at risk. Just to remind us of what happened a decade ago in the SARS outbreak.

The SARS outbreak cost the world more than $40 billion, but it wasn’t to control the outbreak. Those were costs from unnecessary and ineffective

travel restrictions and trade changes that could have been avoided.

What we want to do is ensure that we don’t undermine our ability to stop the outbreak at its source and unintentionally increase our risk here.

QUEST: And there we have the head of the CDC, talking about the measures now being taken in the United States. The bottom line: stepping

up protection and continuing, of course, the safety of Americans is their number-one priority, he says in the media briefing.

Now, in the next few days, airports in the United States will begin taking passengers’ temperatures. A fever can be one of the early signs of

Ebola. The screening will only apply to passengers on flights originating from West African countries that are hardest-hit by the epidemic — Sierra

Leone, Guinea, and Liberia. It doesn’t include Nigeria.

Of course, it raises all sorts of issues and questions about those people who have transferred from other flights through major European hubs

where, of course, indeed in the case of the late Mr. Duncan, who came from the affected area, changing planes in Brussels before going on to

Washington Dulles.

Still with Ebola — and the World Bank is to host a special meeting of the Ebola. It’s more than that, it’s a major summit of the IMF and World

Bank meetings in Washington on Thursday. That’s where I’ll be for tomorrow night’s program.

We’ll be interviewing the World Bank president, Jim Yong Kim, and I’ll be hosting a special debate on the global economy. On that debate will be

Christine Lagarde, Stanley Fischer, the vice chair of the US Fed, Thursday.

Of course, get involved using the hash tag at the bottom of screen. The hash tag is #globalecon. The questions that you think we need to ask

either to the World Bank president or, indeed, to Alan — to Christine Lagarde and others.

To the markets, and a complete reversal on Wall Street from the previous day as the Dow Industrials rallied following the release of

minutes from the Federal Reserve’s last policy meeting. Alison Kosik is at the New York Stock Exchange with me now.

Alison, if I’m not mistaken — and I know you’ll put me right, Ms. Kosik — that closing number tonight is almost — almost, not quite —

point-for-point —


QUEST: — in the opposite direction to the down number we saw yesterday.

KOSIK: You’re absolutely right. It’s like the stock market is a rubber band, isn’t it?


KOSIK: And this is all because of the Fed. The Fed basically all but confirmed that interest rates will stay lower longer, and that it’s going

to be the economic data that’s dictating when the Fed raises rates. You’re not going to see the Fed rely on a date, it’s not going to rely on the


Now, that being said, the Fed did talk about weakness in Europe. That is concerning the Fed. So is the stronger dollar. But you’re still going

to see the Fed tiptoeing towards raising rates instead of sort of jumping right into it, Richard.

QUEST: Alison, thank you for that. Up 274, 1.6 percent for the Dow Jones.


QUEST: And to Europe, where stocks closed lower. Airline shares continued to feel the pressure on the fears that the Ebola virus will

curtail travel plans in — look at the market overall, down 1 percent the Frankfurt DAX, the CAC 40 virtually the same. Lufthansa down nearly 2

percent overall.

The index is now for Germany at the lowest level in a year. So far this year, the DAX if off nearly 6 percent. In Paris, the CAC 40 was also


When we come back, we’re going to stay in France, this time to talk about the strike at Air France, a strike which cost the airline hundreds of

millions of euros, and to what end? Because nothing was resolved.


QUEST: Straight back to the CDC, where the head of the organization is talking about travelers.

FRIEDEN: — obvious and understandable concern at the airports. I would like to spend a minute just talking about Malaria, because it is so

important to understand how it’s relevant here.

Malaria is spread by mosquitoes. You can’t get it from somebody else. And malaria is a disease which in West Africa is extremely common. It’s

also a disease which traditionally has been known in health care as a fever that comes and goes.

So, it may come for 48 hours and then go away in cycles of every two or three days. The species of malaria in this part of the world comes back

every two or three days. And so, it would not be surprising if we saw individuals with malaria have a fever after coming back here, and that

might be common presentation among those who have fever, if any such people are identified.

This is why, incidentally, we strongly encourage Americans traveling to areas of the world that have malaria to take preventive medications,

which are highly effective at preventing malaria. What we would do in this situation is a clinical assessment —

QUEST: The CDC about the issues relating to travelers, because what’s now happening is — with travelers is the confusion, the worry, the fear,

which is being raised over all of this concerning new measures being put in place in the United States.

Simon Calder joins me now. Simon Calder joins me to talk about this aspect. Simon, we were also going to talk about Air France and the Air

France pilot strike, but I feel that we’ll be getting things the wrong way around. We need to start Ebola, if you don’t mind, sir, and we can go in

the opposite direction.

The US is putting in these new measures. Well, there are very few flights from West Africa directly to the US, if any at all. I’m trying to

rack my brains. Certainly not —


SIMON CALDER, TRAVEL CORRESPONDENT, “THE INDEPENDENT”: No, in fact, Richard, just to save you that trouble, your brain has enough things on it

at the moment anyway, I’ve actually been checking the schedules.

I am seeing only from Conakry in Guinea, from Liberia — from Monrovia in Liberia, and from Freetown in Sierra Leone, the only flights that are

leaving are going to Brussels. They are on Brussels Airlines.

QUEST: Right.

CALDER: It’s the same route the unfortunate victim in Dallas took. So, there is absolutely no possibility that flights from Guinea, from

Liberia, from Sierra Leone, are going to be picked out at the United States because there are none.

So therefore, they’re going to have to do something quite sophisticated, identifying where travelers have come from in order for this

to be remotely effective.

QUEST: And that, of course, raises the issue of locating those transfer passengers. Now, in theory, of course, API, Advance Passenger

Information, with point of origin where you started the journey should reflect those who’ve come from West Africa.

But if you — and there will be certain key flights that you can identify, the Brussels flights are great connectors. But are you fearful,

Simon, that, if you like, a fear factor, a fear mongering could be created here?

CALDER: Oh, most definitely. And I’m already seeing it, Richard. It’s extraordinary. Very nice couple contacted me this afternoon here in

London and said we’re booked to go to Madrid next week, we obviously don’t want to go because we’re worried about catching Ebola. Now, of course,

that is where, most regrettably, a nurse who was treating a couple priests who had Ebola contracted the disease.

But the — I replied to them, look, if you are going to avoid visiting the hospital for infectious diseases, if you are going to avoid having very

close contact with the people who work there, there is absolutely no risk of Ebola.

But the fact that sensible travelers were worried about it shows just how much it’s affecting the world.

QUEST: Right.

CALDER: Again — yes.

QUEST: Well, because obviously, if we take the late Mr. Duncan, who came on a United Flight from Brussels into Dulles, Dulles onto Dallas, the

fumigation and complete disinfecting of the plane, the contacting of the passengers. The reality is, Simon, that yes, you can take these

temperatures, you can do what — but it’s the weakest point in the link of the chain.

CALDER: Oh, most definitely. And there’s a whole legal minefield as well, Richard. If you look, for instance, at the regulations for airlines,

of course, they need to prevent anybody becoming ill. But they are also obliged to carry passengers who may have communicable disease, because that

is treated as a disability and they can’t discriminate against them.

So, they are having the most awful time. Somebody put it to me that actually Ebola plus ISIS is another perfect storm for the aviation


QUEST: Simon, as if storms weren’t enough, another cloud: Air France with its pilot strike. I do need to get your take on that. You have this

long-set, multiweek strike. The airline says it’s cost over 300 million euros. Nothing’s been resolved. Didn’t everybody just sort of shoot

themselves in the foot?

CALDER: Well, I think these disputes are always worth looking at from the point of view of the people who are actually delighted with the events

as they took place.

That obviously doesn’t include Air France management, it obviously doesn’t include the French government, which has a one-sixth share, and it

most certainly doesn’t include the hundreds of thousands of passengers who were inconvenienced and may well not wish to fly Air France again.

And you have everybody lining up absolutely pleased as punch. You’ve got the low-cost operators in Europe, who are at the heart of this, because

Air France wanted to fight back against them.

You have, of course, the Gulf carriers. You’ve got the resurgent US carriers who, having been through Chapter 11, are now looking pretty good,

pretty spruce.

QUEST: Right.

CALDER: But unfortunately, the only people on Air France’s side or who share their pain are Lufthansa, who are having very similar issues with

their own pilots.

QUEST: Simon, good to see you, sir. Thank you for putting it all into perspective. Simon Calder joining us from CNN London. Thank you,


Now, despite this 275-point rise in the Dow, investors are feeling fearful, extremely fearful. And we’ll talk about the potential for fear

transmitting itself to the market in a moment.


QUEST: There’s a real smell of fear in the markets. Stocks are on a roller coaster, and the Dow has ended the points — ended the session, I

should put it — more than 275 points higher. It actually dropped 273 points on Tuesday, so net then things are looking pretty much even Stevens.

But the point of it all is the volatility. The volatility is higher. If you take CNN Money’s Fear and Greed Index, it’s now into the realms of

“Extreme Fear,” and that from just being neutral a month ago.

You’ve got just about every aspect at the moment. You’ve got stocks that are volatile, you’ve got volatility — stocks are up today, volatility

heavily up. Bond yields are down — this is all about the question of where things are going next. German, US, and Japanese government bonds

approaching the lowest point of the year.

Gold had been falling, but now it’s risen above $1200 an ounce. Gold only rises, of course, in this scenario when people fear either against

inflation —


QUEST: — well, there’s no question of inflation, so it’s just pure, unadulterated fear at the moment. And then, perhaps, one bright spark.

It’s a down arrow, but oil prices are down sharply. Production’s rising from places like Liberia.

But the slowdown in China — sorry, I beg your pardon. Libya, I do beg your pardon, Libya. The slowdown in China, the slowdown in the US as

well, the marginal slowdown, the falling demand even though tensions in the Middle East. You’re getting the idea. A very complicated process at the


Alan Valdes is DME Securities director of floor trading. He joins me now from New York. Alan, this is complicated, and I’m not sure which of

those factors is driving the market.

ALAN VALDES, DIRECTOR OF FLOOR TRADING, DME SECURITIES: You know, Richard, it’s the same thing down on Wall Street. There’s no commitment,

there’s no real guidance from anywhere.

Yesterday, we saw Europe come out with bad news. Today, we saw the Fed come out with more slightly dovish positive news here. So, the markets

just swing. No one’s committed to long-term, they’re just getting out when they sense it. It’s all this momentum play right now. But no volume.

QUEST: But no — but the Fed didn’t really come out with any good news, because what the Fed really said is that the weakness in the economy,

or at least the way the economy is recovering, means that this considerable time goes on into the middle of next year. Which you can arguably say

shows a weakness not a strength.

VALDES: Right. Bad news for Main Street, good news for Wall Street. They’re not going to raise interest rates. So, that gives the market the

impetus to go back up right away. We know the Feds are going to stay on the sidelines. We’ll have this cheap money keep continuing right here.

So, we’re happy for it.

But it’s no good. You look at he dollar, you look at things overseas, in Europe, which is our biggest trading partner, and that, Alcoa starts the

earnings season today. They came out — they had pretty good earnings, by the way. But he rest of the international — the rest of the international

stocks looked like they could have a weak earnings season coming up.

QUEST: You’re being very kind and very generous, Alan, because I think I was — I almost scoffed when you said you were most worried about

Europe when we last spoke a couple of months ago. You said Europe, and I said, oh, come on!


QUEST: Come on! Well, I’m going to allow you one “I told you so.”

VALDES: Even a blind squirrel finds a nut once in a while.



QUEST: I think that was the nut just falling over. Alan, the question, of course — the very serious question — is the market worried

about Ebola? Is it worried about ISIS? Or is it — is it only worried about these issues as it might play into economic growth on a wider scale?

VALDES: This is one time when you’ve get a convergence of bad news all over the world moving the market, whether it’s Ebola — of course, that

highlights a lot of problems that could happen to the markets. Whether it’s ISIS and the oil fields overseas.

But it’s just, pick your poison and there’s bad news out there. There’s no real good news, like I said. Right now, we’re the best house in

the worst neighborhood. So yes, money’s flocking into the US markets.

But overall, it’s not a great picture out there right now in international markets. I’ve never seen a marketplace where you have such

negativity out there.

QUEST: Alan, thank you very much, indeed, for joining us. You’re a charitable — you’re a good man.

VALDES: Thank you.

QUEST: Didn’t even use the word “I told you so” once.

Now, many of the world’s biggest banks still aren’t strong enough to support the economic recovery, according to the International Monetary

Fund. The so-called “zombie banks” of the financial crisis that we’ve talked about, those “zombie banks” refuse to die. Join me at the super

screen and you’ll see what I mean.

The IMF’s latest global stability report warns that these institutions drip-feeding on the cheap cash — it’s very cheap cash that they now expect

to continue that Alan was talking about. These institutions are too weak to shoulder the burden of driving global growth.

So, the IMF basically, in its latest report, talking of “zombie banks” says “Unhealthy banks represent about 40 percent of the total assets, even

more so in the eurozone.” Those unhealthy banks are not enough in capital to increase lending to businesses and consumers.

Worse than that, they are not supporting investment growth or, indeed, opening the way for other lenders to come in. So then, you end up with

“shadow banks,” lenders operating outside the financial regulation.

You’ve got the “zombies,” you’ve go the “shadow banks,” who may be taking on too much debt and too much financial risk. Put it all together,

we all know that could destabilize the economy. The IMF says more banks need to be athletic, more banks need to be fitter, more banks need to be

strong enough to support the global growth.

To get back into shape, many banks need to restructure themselves, they need to raise their lending to make themselves robust.

In a moment, Ukraine grapples with a deadly virus — violence in the east, the European Bank reconstruction is ramping up commitments.


QUEST: Hello, I’m Richard Quest. There’s more “Quest Means Business” in just a moment. This is CNN, and on this network, the news always comes

first. Ebola’s claimed its first victim in the United States. Forty-two- year-old Thomas Eric Duncan has died. He arrived in the U.S. on September the 20th from Liberia. That’s where was infected with the virus. Mr.

Duncan had been in critical condition at the Dallas, Texas Hospital where he was receiving an experimental medication. Speaking at a news conference

a few moments ago, the CDC director Tom Frieden said nothing could be done to bring the risk of Ebola in the United States down to zero.

Spain’s prime minister is asking people not to panic over the case of the Ebola contracted at a Spanish hospital. A nurse caught the virus from

a patient whilst the nurse was wearing protective gear. Officials have put also down her pet dog despite protests citing fears that the dog could have

been infected.

At least 19 have people have been killed in violent riots in several cities across Turkey. Pro-Kurdish demonstrators are unhappy with the way

the government is handling the threat of ISIS. People fired tear gas and water cannons to disperse the crowds in Turkey’s mainly Kurdish areas.

Some schools were closed, a curfew has been imposed in several provinces.

The Pentagon says U.S. airstrikes are not going to save the Syrian town of Kobani. Trying now to lower expectations even as Kurdish officials

say new strikes are helping push back ISIS fighters to the outskirts of the town.

A U.S. military jet has crashed in Lincolnshire in Eastern England. The pilot of the Air Force F15 managed to eject from the aircraft before it

came down. He sustained minor injuries.

Ukraine is about to get crucial new investment from the European Bank of Reconstruction and Development – the EBRD. According to the prime

minister of Ukraine, the country still faces major security challenges. The U.S. says more than 300 people have been killed in the eastern part of

the country over the past month. That’s despite a ceasefire between pro- Russian separatists and Ukrainian forces. Joining me now from Washington. Suma Chakrabarti is the president of the European Bank for Reconstruction

and Development. Good to see you, sir. Thank you for taking the time. Now, this money – what’s it going to be used for?


beginning of this year, we’ve already invested $620 million actually in 20 new projects in Ukraine – a significant ramping up from previous years. So

the money’s going on a number things. One of the fundamental things we’ve got to do immediately is really to put working capital into a number of

companies in Ukraine to make sure they survive through what is a really deep recession there. Secondly, we’ve got to help the banks in Ukraine –

this goes back to your IMF story. The banks in Ukraine to restructure, to consolidate, to become really viable, and thirdly we want to work on the

energy sector, and fourthly, there’s also agri-business in the Ukraine. Ukraine is – really has – significant potential in the agri-business to

supply food to the region and –

QUEST: Right, but –

CHAKRABARTI: — and furthermore.

QUEST: This is all – I mean, everyone I speak to says there’s great potential in Ukraine, and in fact I’ll be going –


QUEST: — there myself next week. Everyone says there’s this great potential. But the risk of course, particularly the energy risk. This

energy risk – if Russia decides to turn off the taps, if it decides to squeeze on the energy question and Ukraine cannot get the reverse flows

necessary. Now, you don’t want to throw good money after bad, but at the same time, you have to protect your investment.

CHAKRABARTI: So, energy’s a fundamental issue in Ukraine. You’re obviously right about that. We think actually Ukraine has got sufficient

reserves to get it through this winter. But there’s some real – really important – investments coming up in Ukraine. One of those we’re going to

be involved with I very much hope – which is the reverse flow of gas from Slovakia to help with the pipeline – gas transient pipeline. That’s really

important. But fundamentally Ukraine can actually reduce its imports of gas in the medium to longer term if it gets the same levels of energy

efficiency –

QUEST: All right.

CHAKRABARTI: — that we have in Western Europe. And that’s the thing we need to investment in.

QUEST: For Central and Eastern European emerging economies, new economies moving – still moving forward even – I want to assume – if we

look at the issues Ebola we’ve been talking about tonight. We’ve been talking about ISIS – all these global macro issues. The IMF warned

yesterday of clouds, about weakness, about fragility. Your member countries are figuratively and literally in the front line.

CHAKRABARTI: Well, some of them really are. I think because they are being hit economically in two directions. One by the slow recovery in the

Eurozone, but the other also by the Russian economy also slowing right down, stagnating. And that affects a number of economies. Ukraine

actually is a very good example of that. So, our job really is to try and help raise investment levels, but also to support them in reforming their

economy so they trap investment from those parts of the world where there is still – there are still investors who really want to put money into our


QUEST: Sir Suma Chakrabarti – good to see you, sir. You’ll be at the IMF World Bank meetings, we’ll be there tomorrow. Look forward to catching

up with you then. Thank you.

CHAKRABARTI: Thank you very much.

QUEST: The McDonald’s of the hotel industry – a very odd way. The McDonald’s of the hotel industry – what an odd way for the chief executive

of the small luxury hotel network to describe his business. McDonald’s and luxuries – we’ll take a tour.


QUEST: Time for today’s “Business Traveller” update, and there are three little words that can make all the difference when it comes to

picking your lodgings. They’re known as the small luxury hotels of the world. Now one company has made it their mission to turn boutique service

into a global brand. The issue always remains though – whether it’s Relais Chateau, Preferred Hotels – small luxury hotels, leading hotels. Whichever

one it is, do these groupings that we see in our travels mean anything. I had to find out. (RINGS BELL).


QUEST: The Nimb in Copenhagen stands out from the crowd. Artistic and individual , it’s one of 520 privately-owned boutique hotels that

operate under the small luxury hotel banner. SLH isn’t the only such brand around. There’s Relais Chateau and Leading Hotels of the World. The

question is, are these a brand or is all just hot air and marketing?

INGE JENSEN, GENERAL MANAGER, NIMB HOTEL: I think for a small hotel in Copenhagen, it’s good to be affiliated with small luxury hotels. We’ve

become known.

QUEST: Membership isn’t free. It costs thousands of dollars a year, and it brings huge benefits.

PAUL KERR, CEO, SMALL LUXURY HOTELS OF THE WORLD: It’s a bit like McDonald’s. You know, the first thing a struggling hamburger joint might

do is go and join the franchise of McDonald’s. And first you do that is you put up the Golden Arches. So they’re actually – people know – that

he’s a McDonald’s Hotel. It’s exactly the same thing with S and H. From the customer’s perspective it should be but really they can rely on that

badge and they want it from a bad experience. And I think that the – the customer – recognizes these badges of quality.

QUEST: But you do you, sir, as the chief – how do you ensure that putting that stamp on it isn’t just a gimmick but it actually means


KERR: Well we have regular inspections in these hotels. We ferry them out of our membership if they don’t come up to certain hotels,

especially in the economic climate that we’ve had – they can’t keep up with the investment.

QUEST: Do you say you kicked out hotels?

KERR: Yes, we kicked out hotels.

QUEST: How many did you kick out?

KERR: How many’d we kick out? About four or five, maybe a year.

QUEST: And here’s the rub. With hundreds of passionate hotelias (ph) operating under the same tent, friction between hotelia (ph and brand is


JENSEN: As we constantly change, we need to look at do we still fit. Do we feel we fit with SLH – is that the brand that we wish to have? Is

there other affiliations that are more focused on the market that we think would be attracted to Nimb and that we would like to attract to Nimb.

We’re looking at what’s out there and what does the market have to offer. As long as it’s working very well with SLH, then we keep that partnership.

QUEST: In Miami, the SLH plaque is proudly polished in the heart of South Beach – at The Betsy. Now this is a very interesting space.

JEFF LEHMAN, GENERAL MANAGER, THE BETSY: This is our B Bar Lounge. The most interesting thing about this space is that it’s subterranean, it

has a reflective vinyl feeling –

QUEST: Oh! Oh wow! I just realized.

LEHMAN: — so you don’t really – even a tall gentleman like yourself doesn’t realize it’s –

QUEST: I didn’t realize?

LEHMAN: There you go. See, it works.

QUEST: That is very, very cool.

LEHMAN: And that’s what happens when the music’s on – it kind of vibrates like that. It’s a design masterpiece.

QUEST: Are you a troublemaker when it comes to these people saying, `Hang on, hang on, hang on’?

LEHMAN: Let me think about that, yes.


LEHMAN: Nothing else to say. Of course I am. Within these organizations, the more involvement you have with them, the louder you are,

the squeakier a wheel you are, the more attention you’re going to get.

KERR: He’s interesting old Jeff. He thinks that he’s going to resign every year. So it could be this year, and I’ll say, `Well actually, OK

Jeff.’ Than that’s it. Believe me, he will not want to actually leave the brand of SLH.

LEHMAN: We know the guests better than anybody, which means that we know the SLH members better than even SLH does, because we know them

intimately from their visits. So, we have to speak up, we have to be involved.

QUEST: This is classic – hotel and brand need each other. I can’t imagine SLH pop around and count the sheets and make sure that the glass

wear tings properly.

LEHMAN: Actually they do.

QUEST: What do they look at when they come out.

LEHMAN: They look at everything. They look at everything, and you know it’s a composite.

QUEST: SLH knows that the hotels have to keep up their side of the bargain. So hotels are on notice – they must keep up the standard expected

by the brand. The essential ingredient is being a small hotel with a real heart.

LEHMAN: We curate every single corner of every piece of the hotel. We don’t just design it, build it and let it go. We curate it.

QUEST: Not everyone will stay at a Small Luxury Hotel of the World. What the brand hopes is that those who do recognize that they’d experienced

something special.


QUEST: The Small Luxury Hotel of the World.


QUEST: Oh it was very pleasant actually.


QUEST: I mean –

MOHR: Sure.

QUEST: I tried to stay there as long as I could, but at the prices they charge, they promised to turf me out. (RINGS BELL). What’ve we got?

MOHR: Well we’ve got a super typhoon, in fact the strongest typhoon on the planet this year, and not that much behind Haiyan. You remember

Haiyan moved into the Eastern Philippines last November and killed some 6,000 people. Now this massive storm – you can see how concentric the

circulation is around it. Look at that perfect eye – a very well, defined eye, and right now about a 850 kilometers northeast of the northern part of

the Philippines. But those 270 kilometer per hour max sustained winds and it is a very strong storm. And we’ve had six super typhoons so far this

season. That’s about double in what we had seen an average season on the Western Pacific. And that’s because we’ve had some very warm water for it

to work with and low wind shear, excellent outflow. So great circulation. And as it starts to make that slow turn to the north – and it has shown

that the last few hours – we do expect to see it weaken as it moves over cooler water and it has some stronger shear that it has to contend with as


So right now it’s a super typhoon, but notice that cutoff is at around 240 kilometers per hour. Below that, it’ll be minimized to a typhoon. So

it will weaken as it approaches Okinawa. The model’s still not in agreement here, Richard, at all. In fact, the GFF’s putting it just smack

dab over Okinawa or just a little bit to the west which would put Okinawa in a most dangerous quadrant here. But it is weakening significantly as it

moves to the north. It does, by the way, will bring in some very heavy rainfall across much of Okinawa. Look at some of the modeling saying that

we could easily see over 350 millimeters of rain. So this is a big rainmaker just on top of the typhoon we just had last week and last weekend

that moved in to Japan.

OK, this is the Bay of Bengal. Also we’ve had this typhoon pop up. This is a Tropical Cyclone Hudhud moving to the west/northwest with the max

sustained winds at 95 kilometers per hour. Also a huge rainmaker here with 220 millimeters so far in Port Blair and Rayong’s seen 266 millimeters

there in Thailand, and we expect to see it strengthen as well as it moves to the Odisha Coast. And you’ll remember last year Phailin was one that we

were really worried about. It looks like it’s taking up very similar track to that as well. It’ll be arriving on the Odisha coastline sometime over

the weekend. So we’ll have to monitor that very, very carefully.

OK, we had a blood moon. That’s when a total eclipse of the sun – excuse me – total eclipse of the moon occurs – the lunar eclipse. And this

was in Manila. Just a beautiful sight here and interesting to see the different phases as it moves across, the moon staying red in totality for

about an hour. That’s when it’s at its brightest, most brilliant red – this sent in by Greg Hogan, one of our I-reporters, Richard. Some great

camera work by our I-reporters capturing that moment when it’s just almost crimson.

QUEST: I love these eclipses – lunar eclipse, solar eclipses. The reason because each time we do them or we have them, I have to remember the

terminology – you know – the – what are those beads that come off the sides on the solar ones, and totality on the other ones. It’s fascinating

MOHR: It really is fascinating. It’s – Mother Nature is just a work of art here. Just gorgeous.

QUEST: Thank you very much.

MOHR: You’re welcome.

QUEST: Many thanks indeed. Now, when we come back, Ebola’s turned the cocoa markets of Western Africa into chaos. One year after my trip to

the cocoa farms of the Ivory Coast, the country’s prime minister tells me production’s increasing, child labor’s decreasing and you’ll hear the prime

minister in a moment.


QUEST: One of the unintended consequences for the economy and Ebola is the soaring coffee price. Cocoa futures have – cocoa, I beg your pardon

– cocoa futures is a three and a half year high this month, and it will have a major impact on the economy of the world’s largest producer of

cocoa, which is of course the Ivory Coast. Now look at the way the futures have moved up, and they’ve just come down just a tad or so. You will

remember I visited the region a year ago just about and discovered the challenges with the industry and that some of those challenges are deep and

they are real.


QUEST: It is a supreme irony that the chocolate bar we take for granted at a price we don’t mind paying is rarely seen in the Ivory Coast,

even in the capital. There are chips and wafers and cookies and crisps of all types, but there’s no chocolate, even though the stuff comes from here.

Only 130 kilometers from the capital is the village of Viadio (ph) Yaakro. I talked to farmers about what’s now a depressingly familiar tale of an

impoverished lifestyle. But nothing brings home the inequity of cocoa- nomics than farmers who’ve never seen, let alone tasted, the products that rely on their daily toil.

These farmers have been growing beans for decades. They’re about to get their first taste of chocolate. You have never tried chocolate?

Male: No.

Male 2: Where would we find it?

QUEST: It turned out not one person in this group had tasted chocolate.

Male: It’s good. It’s good to eat!

QUEST: That is your cocoa!


QUEST: That is your cocoa, and that cocoa of course makes light chocolate. In the second part of my interview with the Ivory Coast prime

minister, I asked Prime Minister Duncan if his country had made progress towards eliminating child labor from the harvesting of cocoa.


DANIEL KABLAN DUNCAN, PRIME MINISTER, IVORY COAST: The production had increased of cocoa. We’ve reached now 1.7 million tons of production this

year compared to about 1.5/1.6 million ton last year. And we have made progress not only on the production of cocoa, but also as far as school

enrollment is concerned, because we now reach 84.7 percent of the children attending school, compared to, let’s say, 75 percent in 2008. So that is a

good progress in that. And we have the World of Chocolate also helping us to build schools in the area of production of cocoa as you know.

QUEST: And the price of cocoa –


QUEST: Is there now an acceptance that the price of cocoa does have to rise? I know you have the minimum price —


QUEST: — but let’s face it, my Kit Kat bar here in Atlanta – I’m going to have to pay more so that your workers get more – get better


DUNCAN: I think that it is a – must be a win-win game for the producer and also for the people who process the cocoa to make the

chocolate. We have increased the price from 750 CFA franc to 850 megawat – 850 CFA franc. So because we gave 50 percent of international price to the

farmers, so well –

QUEST: So things are getting better – the farmers –


QUEST: — are getting more money?


QUEST: But what is the measure that now needs to happen to take it to the next level?

DUNCAN: Well, I think that rating of quality of the cocoa firstly, and also to process more locally because for the time being, we process

only the traversent (ph) –

QUEST: Right.

DUNCAN: — locally. And our aim is to reach 50 percent or 60 percent underground. We met just one hour ago – the people of Khagei (ph), yes we

were. And we’re going to have a meeting of the – all the ward processors in Abidjan by the end of this year/beginning of next year to increase the

production local – the local production.


QUEST: That’s the prime minister of the Ivory Coast. We’ll have a “Profitable Moment” after the break.


QUEST: Tonight’s “Profitable Moment.” In the next 24 hours, the world’s attention will once again be very much focused on global economics

and indeed the Ebola crisis. In Washington, D.C., the annual meetings of the IMF and World Bank will be held and the presidents of Liberia, Guinea,

Sierra Leone will be there along with the secretary general of the United Nations, the president of the World Bank, the managing director of the IMF.

The goal is once again to remind people that the Ebola crisis is getting worse and unless something is done soon and there is greater impetus and

energy and urgency, then this crisis will cost tens of billions. All at the time that the time that the IMF will be telling us that growth is fragile

and that too many economies are slowing down.

And we will be there to hear those views and to put those points. “Quest Means Business” comes from the International Monetary Fund of the

IMF and the World Bank. We’re in Washington, and we expect hopefully you’ll join us as well. Whatever you’re up to in the hours ahead, (RINGS

BELL) – hope it’s profitable. I’ll see you in D.C. tomorrow.


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