Excellent
51 Reviews
Gothenburg|0.93km from downtown
I’m torn between 3 and 4 stars. I liked the size of the room, the fact that the kids could have their own beds (we had a lofted family room), and the professionalism and courtesy of the staff. It was very nice that we could walk to Liseberg and the Universium from the hotel, since those were our two main destinations in Gothenburg. Breakfast was good. Not the best breakfast buffet I had in Sweden, but still good. There was quite a large selection so everyone found something to enjoy. The breakfast area did get rather crowded and noisy in the later part of the morning, but that’s probably to be expected in a hotel of this size. They seemed very sensitive to food allergies and restrictions, though I don’t have first hand experiences to report there. The maids did a great job cleaning the bathroom, vacuuming, and the linens were clean. The room really needed a deep cleaning, though. The wooden floor had engrained dirt and was sticky, the loft staircase handrail felt sticky, and the do not disturb sign was soiled. (It looked like someone sneezed on it.) This hotel was the only one in Sweden where I felt I had to keep my shoes on in my room so my feet didn’t get soiled. That really affected how I felt about my stay. Room cleanliness is very important to me. Also, only one window opened and only a few inches. The other was locked shut. The weather was quite warm while we were there and it would have been nice to open both windows. I didn’t enjoy that any kind of room cleaning or linen replacement had to be requested by 10 pm the night before. I am finding that this is a more and more common trend in hotels but on the other hand it wasn’t the case for the hotels where I stayed in Stockholm and Orsa. I’m not sure that I’d stay here again. Of the three hotels I experienced in Sweden, this is the only one I’d hesitate to return to.