1. You must equip your representative with an authorization letter. A sample authorization letter can be downloaded
2. You must provide a valid government ID with signature;
3. You must provide a copy of the official receipt and email confirmation from s.com;
4. Your representative must present his / her valid ID.
The store personnel reserves the right to accept or decline the claim based on verification parameters. You can reach out to our
We hope to welcome you in person. But if you are unable to pick up the parcel, please ensure to follow the guidelines hereafter:1. You must equip your representative with an authorization letter. A sample authorization letter can be downloaded here . For verification prior to release, you must indicate your contact number;2. You must provide a valid government ID with signature;3. You must provide a copy of the official receipt and email confirmation from s.com;4. Your representative must present his / her valid ID.The store personnel reserves the right to accept or decline the claim based on verification parameters. You can reach out to our Samsung Customer Service for any assistance.