USAA — Welcome to USAA

  • Print, complete, sign and date the Written Statement of Unauthorized Debit (ACH).
  • Once completed, return the Written Statement of Unauthorized Debit by one of the following options:
    • You can scan or upload online. Make sure to include your USAA number on all correspondence.
      • Simply log on to, then:
      • In the search field, type “Scan or Upload.”
      • Click on the Scan or Upload Documents to USAA link and follow the instructions.
    • Fax: 1-800-531-5717
    • Mail: USAA Federal Savings Bank

      Attn: Unit 01464

      10750 McDermott Freeway

      San Antonio, TX 78288-0544

If you would like to withdraw this dispute, you may notify us by using the phone, fax or mail information in this letter. You may also contact us on When contacting us, please include the original transaction details. For questions, call 210-531-USAA (8722), mobile #8722. Hours are M-F, 8 a.m. to 5 p.m. CT.

Please note making a false statement to a financial institution is a federal crime, punishable by fines, and/or imprisonment.

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